At BYATESDESIGNS, we stand behind the quality of our products and your satisfaction is important to us. Please read our policy thoroughly to understand your rights and terms for returning products.
Refunds are available for products returned within 30 days of the purchase date, provided they are in their original condition, unused, and accompanied by a receipt or proof of purchase.
Items that have been customized, used, or altered in any way are not eligible for a refund. Gift cards, downloadable software products, and sale items are also non-refundable.
To initiate a return, please contact our customer service team at [email protected] with your order details. We will provide you with a return authorization and shipping instructions.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.
If you have not received your refund, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
For any questions regarding our refund policy, please contact us:
BYATESDESIGNS Customer Service
Email: [email protected]
Phone: 1-800-555-0199